Refund policy
RETURN AND REFUND POLICY
Last updated: August 17, 2026
At Lunso, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, damaged products, and order cancellations are handled.
30-DAY RETURN POLICY
You may request a return within 30 days of receiving your order.
To qualify for a change-of-mind return, the product must be unused, in substantially the same condition in which it was received, and include all accessories and components. Original packaging should be included where reasonably possible.
To start a return, contact us at:
contactlonso@gmail.com
Please include your order number and the reason for the return.
Do not return a product without contacting us first. We will provide the appropriate return instructions and return address.
CHANGE-OF-MIND RETURNS
For approved change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.
We do not charge a restocking fee.
Original shipping charges are not refundable for change-of-mind returns unless required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or you receive the wrong product, please contact us at contactlonso@gmail.com as soon as reasonably possible.
Please provide:
• Your order number
• A description of the problem
• Photos or video showing the issue where reasonably necessary
After reviewing the issue, Lunso will provide an appropriate remedy. Depending on the circumstances and applicable consumer law, this may include a repair, replacement, partial refund, or full refund.
Customers are not required to keep original packaging in order to exercise legal rights relating to a defective product.
AUSTRALIAN CUSTOMERS
Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
The 30-day voluntary return period does not limit your rights regarding faulty, unsafe, defective, misdescribed, or otherwise non-compliant products.
Where a product has a major problem under Australian Consumer Law, you may be entitled to choose between a refund and replacement.
If a product is confirmed to have a problem, Lunso will reimburse reasonable return shipping costs where required under Australian Consumer Law.
REFUNDS
Once your returned product has been received and reviewed, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
Please allow your bank, card provider, PayPal, or other payment provider additional time to process and display the refund after it has been issued.
CANCELLING AN ORDER
If you wish to cancel an order, contact us as soon as possible at contactlonso@gmail.com.
We will try to cancel the order before it is dispatched. However, we cannot guarantee cancellation once an order has entered fulfillment or has already been shipped.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
SALE ITEMS
Sale and discounted items are covered by this Return and Refund Policy.
A discount does not remove any mandatory consumer rights relating to defective or non-compliant products.
MANDATORY CONSUMER RIGHTS
Nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot legally be excluded or limited under applicable law.
CONTACT
For return or refund questions, contact:
Lunso
Email: contactlonso@gmail.com