Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

Thank you for shopping with Lunso.

We currently ship to:

United States
Canada
Australia

DELIVERY TIME

Our estimated delivery time is:

6–15 business days

This estimate begins after your order is confirmed and includes normal order processing and transit time.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may occasionally be affected by circumstances such as customs processing, carrier delays, severe weather, unusually high order volumes, local disruptions, or other events outside our reasonable control.

If we become aware of a significant delay affecting your order, we will provide updated information where reasonably possible.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow some time after shipment for tracking information to become active.

Some orders containing multiple products may arrive in separate packages.

INTERNATIONAL FULFILLMENT

Lunso works with third-party fulfillment and shipping partners. Some products may be shipped directly from an international fulfillment facility.

Regardless of which fulfillment partner ships the product, Lunso remains the seller for orders placed through our store.

If you experience a problem with your order, please contact Lunso at contactlonso@gmail.com rather than contacting the fulfillment provider.

CUSTOMS, DUTIES AND TAXES

Depending on your country and order, customs duties, import taxes, GST, sales taxes, or other government charges may apply.

Taxes or charges collected by Lunso will be shown during checkout where applicable.

If a charge is not collected by us at checkout, local customs authorities or the delivery carrier may collect it where permitted by applicable law.

TRACKING SHOWS NO MOVEMENT

Tracking information can occasionally take several days to update.

If your tracking has not updated for an unusual period of time, contact us at contactlonso@gmail.com and we will investigate the shipment.

LOST ORDERS

If your order appears to be lost in transit, please contact us.

We will review the tracking information and work with the shipping or fulfillment provider to investigate the shipment.

Where the order is confirmed lost, we will provide an appropriate solution, which may include a replacement or refund.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing an order, contact us immediately at contactlonso@gmail.com.

We will attempt to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered fulfillment.

DELIVERY DELAYS

For United States orders, where applicable, if we cannot ship an order within a shipment timeframe that we have promised, we will provide the customer with the options required by applicable law, which may include agreeing to a delay or cancelling the unshipped order for a refund.

Nothing in this Shipping Policy limits mandatory consumer rights relating to late delivery or non-delivery.

CONTACT

Questions about shipping can be sent to:

Lunso
Email: contactlonso@gmail.com